Refund & Cancellation Policy

• Every plan starts with a 30-day free trial. We ask for a payment card when the trial starts, but charge nothing during it.
• If you cancel before the trial ends, you are never charged.
• If you don't cancel, your card is charged the plan price when the trial ends, and the subscription renews from then on.
• The free trial is available once per account.

You can cancel at any time yourself — no need to contact us. In Bedrock 360, open Settings → Billing → Manage billing and choose Cancel subscription.

• Cancellation takes effect at the end of your current billing period (monthly or annual). You keep full access until then.
• You won't be charged again after you cancel.
• Your books stay stored after the subscription ends, so you can pick up where you left off if you resubscribe. To have them deleted instead, email us — see our Privacy Policy.

Subscription charges are non-refundable. We don't give refunds or credits for partial billing periods, unused time, or unused businesses or seats — including on annual plans cancelled part-way through the year.

We will always refund:

• Charges made in error — for example, being charged twice for the same period, or charged after you cancelled. Let us know within 60 days of the charge.
• Any charge where a refund is required by applicable law.

• Upgrading (for example, from Professional to Firm, or from monthly to annual) is charged right away, less a credit for the unused part of your current plan.
• Downgrading gives you a credit for the unused time on the higher plan, applied automatically to your future invoices. Credits are not paid out in cash.
• Switching plans during the free trial doesn't end the trial.

If a renewal payment fails, we retry the card automatically and Bedrock 360 shows a notice asking you to update it. Your books stay open for a short grace period while you update your card in Manage billing. If the payment still can't be collected, access pauses until it is — your data is kept.

Questions about a charge? Email support@bedrock360accounting.com with the email address on your account and we'll get back to you.